Policies
Legal and customer policies
Every policy below is published with a version number and effective date. Older versions are retained in our records.
- Website Terms of Use and Acceptable Use Policy
The terms that apply to anyone visiting or using the Alicedda Catering Services website.
Version 2 · effective 2026-08-05
- General Customer Terms and Conditions
The general terms on which Alicedda supplies food, catering, staff and equipment to customers.
Version 3 · effective 2026-08-05
- Online Food Ordering Terms
How online food orders are placed, accepted, changed, delivered and collected.
Version 2 · effective 2026-08-05
- Catering Booking Terms
How catering enquiries, quotations, deposits, guest numbers and event bookings work.
Version 3 · effective 2026-08-05
- Cancellation, Changes and Refund Policy
How to cancel or change an order or booking, and how refunds are calculated and paid.
Version 3 · effective 2026-08-05
- Delivery and Collection Policy
Delivery areas and charges, delivery times, access requirements and collection arrangements.
Version 2 · effective 2026-08-05
- Payment Policy: Cash and Bank Transfer
How Alicedda accepts payment by bank transfer and cash, including balances and corrections.
Version 3 · effective 2026-08-05
- Allergy, Dietary and Food-Safety Information Policy
How allergens and dietary requirements are recorded, reviewed and handled in our kitchen.
Version 3 · effective 2026-08-05
- Tableware and Cutlery Hire Terms
Terms for hiring tableware, cutlery and serving equipment, including deposits and damage.
Version 3 · effective 2026-08-05
- Serving Staff Booking Terms
Terms for booking serving staff, including minimum bookings, timings and overtime.
Version 3 · effective 2026-08-05
- Privacy Notice
How Alicedda Catering Services collects, uses, shares and protects personal information.
Version 3 · effective 2026-08-05
- Cookie Notice
How this website uses cookies and similar technologies, and how to manage your choices.
Version 2 · effective 2026-08-05
- Complaints and Data-Protection Complaints Policy
How to raise a complaint, how we respond, and how to escalate a data-protection concern.
Version 1 · effective 2026-08-05
- Accessibility and Customer Support Statement
Our accessibility commitments and how to get support or report a barrier.
Version 2 · effective 2026-08-05
- Data Retention Schedule
How long Alicedda keeps different categories of records, and why.
Version 2 · effective 2026-08-05
- Appendix 1. Definitions
Defined terms used across the Alicedda legal and customer policy pack.
Version 2 · effective 2026-08-05