Version 2 · Effective 2026-08-05
6.1 Delivery area and charges
Delivery is available only within confirmed service areas or where a quotation specifically agrees otherwise. The website or quotation will show the delivery charge or how it is calculated before the customer commits to pay.
6.2 Delivery times
A delivery time may be a confirmed time or a stated window. We will use reasonable care to meet it. The customer should allow reasonable access time and tell us about restrictions. If time is critical, that must be recorded in the accepted order or quotation.
6.3 Customer availability and access
- Provide a complete and accurate address, postcode, telephone number and access instructions.
- Ensure an authorised person is available to receive the delivery.
- Provide safe access, parking/loading information and any venue contact or security process.
- Check the delivery promptly and report visible issues as soon as reasonably possible.
6.4 Failed delivery
If delivery cannot be completed because the address or access information is wrong, nobody is available, access is unsafe, or the customer cannot be contacted, we will take reasonable steps to contact the customer. Additional redelivery, waiting or return costs may be charged only where they are reasonable and explained. Perishable food may be unsuitable for redelivery.
6.5 Collection
The collection confirmation will state the location, date, time and identification requirements. The customer should arrive within the agreed window. Delayed collection may affect food quality or safety. We may refuse release where identity, payment or safe transport requirements are not satisfied.
6.6 Risk, checking and storage
Responsibility for safe storage and handling passes to the customer after delivery or collection, except for problems caused by our breach. Follow all written storage, use-by, reheating and serving instructions. Report missing, damaged, unsafe or incorrect items promptly and keep relevant evidence where reasonable.
6.7 Severe disruption
Where weather, road closure, venue restriction or another event outside reasonable control disrupts delivery, we will contact the customer and seek a reasonable alternative. Refunds or rescheduling will be assessed fairly for the part not supplied.