Version 2 · Effective 2026-08-05
14.1 Commitment
Alicedda aims to make the website, policy information and customer processes usable by as many people as reasonably possible, including people using keyboards, screen readers, mobile devices, zoom and reduced-motion settings.
14.2 Help and alternative formats
If a customer cannot use a website feature or needs information in another reasonable format, contact enquiries@aliceddacatering.com or telephone +44 7944 695287. We will try to provide a reasonable alternative, such as telephone support, accessible email or a document format that can be saved and read.
14.3 Known limitations and reporting
We welcome reports of inaccessible content. Include the page, device/browser, assistive technology if relevant, and the difficulty experienced. We will prioritise barriers affecting ordering, allergy information, payment, complaints and account access.
14.4 Third-party services
Third-party services such as WhatsApp may have their own accessibility features and limitations. Contact Alicedda through another published method if that service is unsuitable.